How We Work

1. We establish a budget.
This budget is complete and comprehensive based on the information shared and the project scope of work determined between the client and agency team.
 
2. We get your approval.
Client approval is obtained before any work begins and for each round of review.
 
3. We bill in one-third increments.
The first invoice for one third (1/3) of the budget is sent upon budget approval; the second third is billed approximately half way through the project (normally after initial design concepts and before further design or production begins); with the balance billed monthly on an in-progress basis until project completion.

• Please note, engaging the agency at a strategic level does have a cost associated with it. If a proposal is written but not accepted by a client, an upfront cost for agency engagement and strategic insights will be charged. The fee will cover to-date costs for that project and then will be closed out.

4. We stick to the budget.
If the scope of this project changes, it is our responsibility to inform you of any additional estimated costs and obtain your approval to proceed. We don't want you to have any financial surprises - we only like to surprise you with our thinking and the quality of our work.

• To help us stay on budget, we will need your team to establish a single point of contact to consolidate all of your feedback and relay it to the agency.
   
• We will also need to establish a single point of contact for approvals.

5. We present work in rounds.
We typically estimate up to two rounds of client revisions before final files are presented for approval/final minor edits.  After each round is presented, we will revise according to your consolidated feedback. Additional rounds of review or edits will require an addendum to your original estimate, as more creative time will be required.
 
6. All invoices are due upon receipt.

• Our standard payment terms are "Due upon Receipt". These terms can be negotiated based on specific client requirements as long as they are discussed in advance.
   
• If for some reason a project is delayed or put on hold by the client for more than 60 days, or cancelled before completion, an invoice will be sent covering all the work performed to-date for this project (including any outside costs).
   
• We mark-up outside purchases such as printing, premiums, photography and video production by 20% to cover our management process to ensure all elements meet your specifications. When feasible, we obtain competitive quotes on outside purchases by qualified vendors.

7. You own the work.
You own the rights to the work we have produced for you once we have been paid in full. At any time you request, we will transfer these files to you or a third party as long as we have been paid in full for the work performed to date. If we use an outside service such as photography, illustration or talent to which you have limited ownership and usage rights, we will inform you before entering into any such agreements.
 
8. We rely on you.
You will assume responsibility for the accuracy of any claims about your products or services. While we will proofread all projects and then send them to you for final signoff, it is your final responsibility to insure their accuracy. The agency is not responsible for any outside expenditures that are incurred on your behalf, based on client approved content, copy, creative proofs, etc. - for example photography, video, films, plates, printing...